Before final payment
For an approved partially paid booking, Virgin says the voyage fare is discounted by the eligible difference.
After final payment
For an approved fully paid booking, Virgin says it issues Future Voyage Credit for the eligible difference.
What needs to match
Bookings made directly with Virgin, Sailor Services, or a registered First Mate, using a qualifying lower voyage fare for the same booking details.
Important exclusions
Requests must be made within 48 hours of booking and no later than seven days before sailing. Bundles, tour-operator bookings, many group or partner offers, and ineligible promotions are excluded.
- Only the voyage fare is matched; add-ons and Sailor Loot are not included.
- Lock It In guarantee cabins and bundled fares can have materially different rules.
What to do when CruiseGem finds a lower price
- 1Take a screenshot and save a link to the lower fare.
- 2Submit Virgin's Best Price Guarantee form within 48 hours of booking.
- 3Check whether the replacement offer is combinable with the original promotion.
Say that you found a potentially lower comparable fare and ask for a review. Do not cancel the existing reservation until the booking owner explains the net result in writing.
How CruiseGem helps
Save your booked total and the fare details you know. CruiseGem watches new observations for the same sailing, cabin class, occupancy, market, and currency. It scores category, taxes, refundability, promotion, and benefit differences before sending an alert.
Open My Cruises →Official sources
Policy pages can change. These links were checked on 2026-09-06.
Virgin Voyages Best Price GuaranteeOfficial terms updated October 15, 2025, including timing, matching fields, remedies, and exclusions.Frequently asked questions
Am I guaranteed the potential savings CruiseGem found?
No. CruiseGem can identify an observed lower price, but only the cruise line or advisor controlling the booking can decide whether your reservation qualifies.
Could repricing remove my onboard credit or perks?
Yes. A new promotion can change deposits, onboard credit, drinks, Wi-Fi, gratuities, cabin assignment, and cancellation terms. Compare the net value before agreeing.
Should I call or contact my travel advisor?
If an advisor owns the reservation, contact that advisor. Direct bookings are generally handled by the cruise line.