Before final payment
Where the Price Promise applies, an accepted difference reduces the balance due.
After final payment
Where the Price Promise applies and the balance is already paid, Cunard describes a refund of the difference or onboard credit.
What needs to match
An equivalent quote matching ship, departure or cruise number, fare type, stateroom grade, date, and number of guests; flights must also match where included.
Important exclusions
Evidence must reach Cunard within 24 hours of booking. Travel-agent bookings, added land or hotel packages and several discount channels are excluded. An accepted claim cannot be followed by another reduction. Deposit and cancellation terms remain unchanged.
- Do not assume UK-market terms apply to a U.S. booking.
- A Cunard Fare and Value Fare do not carry the same flexibility.
What to do when CruiseGem finds a lower price
- 1Confirm the Price Promise is offered in the booking market.
- 2Obtain a dated equivalent quote.
- 3Submit it within 24 hours and retain the confirmation.
Say that you found a potentially lower comparable fare and ask for a review. Do not cancel the existing reservation until the booking owner explains the net result in writing.
How CruiseGem helps
Save your booked total and the fare details you know. CruiseGem watches new observations for the same sailing, cabin class, occupancy, market, and currency. It scores category, taxes, refundability, promotion, and benefit differences before sending an alert.
Open My Cruises →Official sources
Policy pages can change. These links were checked on 2026-09-24.
Cunard Price Promise FAQOfficial terms linked from the U.S. site still require a UK-agent quote in GBP; includes direct-booking, timing and remedy restrictions.Frequently asked questions
Am I guaranteed the potential savings CruiseGem found?
No. CruiseGem can identify an observed lower price, but only the cruise line or advisor controlling the booking can decide whether your reservation qualifies.
Could repricing remove my onboard credit or perks?
Yes. A new promotion can change deposits, onboard credit, drinks, Wi-Fi, gratuities, cabin assignment, and cancellation terms. Compare the net value before agreeing.
Should I call or contact my travel advisor?
If an advisor owns the reservation, contact that advisor. Direct bookings are generally handled by the cruise line.